FAQ

Arianna answers

Yes, all the items on sale are my original creations.

Yes, all my creations come from my original drawings.

The original watercolor is a unique work, made by hand, which requires hours of work and tests, and that finds its completion in a single subject that cannot be reproduced identically by hand.

The reproduction is a scan and subsequent high quality digital printing on 260 gr. Modigliani hammered ivory paper of an original subject. Essentially, the reproduction is the “series” version of an original watercolour.

Chalcography (Gravure printing) is a printing technique which involves the engraving of a plate of copper or zinc.  The main gchalcographic techniques are drypoint and etching. 

Drypoint
It consists of engraving your work on a copper or zinc plate with an instrument called “cutter” (a very sharp steel needle, equipped with a wooden handle and used as a pencil). Once engraved, the plate is inked and then cleaned so that the ink remains only in the parts previously engraved; after this process, it is placed on the printing press so it can be printed.

Etching
The surface of the plate, after having been smoothed and degreased, is covered with a thin uniform layer of etching wax, then blackened with lampblack to make the wax more resistant to the action of acids and the signs more visible. With a slightly rounded steel tip, sufficient pressure is exerted to uncover the metal, tracing the marks that will make up the image. Protected the edges and the back with a varnish, the waxed plate is put in a bowl containing diluted acid that will bite the metal where the design has scratched the wax by stripping the metal itself (morsure).

Morsure is called :

1. “Flat” when there is only one immersion in the acid, so the signs have all the same strength: the chiaroscuro, the tones are given by the crossings and by the lines more or less close together.

2. for “coverings” when it happens in successive moments, determined by more immersions: after having acidified a first time, we cover with a protective varnish the marks which will have to be thinner, lighter, thinner in the printing; we immerse again for having bigger marks, we cover these and we repeat the operation up to the widest marks. In the print you will see the clear boundaries between the various areas with different morphology.

3. for “additions”, when the signs that one wants stronger in the printing are treated on the plate first, they are acidic and in succession, after each morsure, the signs that one gradually wants thinner are added. This method allows you to have, in addition to the differentiated signs, the passages shaded, soft because you can intervene at any time and in any part of the work until the end of the morsure.

To learn more about etching, you can take a look at my videos “The making of an etching – part 1” an “The making of an etching – part 2”

Linocut is the technique of artistic printing in relief, which is aimed at the reproduction of images and graphics on paper, cardboard or cloth through the use of a matrix obtained by engraving from a portion of suitable linoleum or rubber. 

Linocut is a variant of woodcut (where the matrix is made of wood).

It begins with a thin sheet of linoleum that is drawn reproducing the subject, and then engraved using special chisels. After engraving the matrix, it will be inked using a flat surface roller; then, a sheet of paper or cardboard will be pressed onto the matrix; this will then be printed on its surface. It is possible to print multi-colour matrices (usually my linocuts are in two colours): to obtain this result, it is possible to print alternating different matrices (one for each colour). My linocuts are printed in my studio in Venice with a vertical press.

You can attend one of my individual courses here at my studio, and depending on your interests and availability you can decide to run a personalized course. Write me for further informations!

Yes, of course! If you browse the site and see that an item is out of stock (there is no sale price) you can send me a message through the contact form (or send an email to info@plumplumcreations.com) asking me to paint it again. I will send you a quote as soon as possible!

Yes, I’ve been asked often for drawings and watercolors on commission. Contact me for further informations!

You can use four different payment methods to purchase from my site.

1. Credit card: If you want to use the credit card, you can use the payment procedure through PayPal, which ensures the confidentiality of the data provided. For more informations about how to pay with credit card, you can visit this page. 

2. PayPal: If you have a PayPal account, you can pay directly through your PayPal account, without using your credit card. Simply enter your PayPal address, and the payment is made automatically.

3. Amazon Pay: in this case it’s even easier! If you are an Amazon customer, just enter your Amazon username and password and the system will take your Amazon data -you don’t have to do nothing else! This is a new tool provided by Amazon, 100% secure that greatly simplifies the purchase experience.

4. Bank transfer: in this case you will be provided with the account number and the details to make a transfer. Please note that the products will be shipped after the payment has been received in Plum Plum Creations account.

Yes, payments are 100% safe and reliable using PayPal’s secure technology (even for credit card payments). When you pay with Amazon Pay, you carry the Amazon warranty protection with you. Amazon does not share your card details and you are covered by the same buyer protection plan available on Amazon.

The shipment costs are:

24 euro to Oceania and Australia
19 euro
 to USA, South America, Asia and Africa
16 euro
to Europe (except Italy)
12 euro to Italy

If you spend 150 euro or more, you can choose the free shipment.

As soon as you purchase on the website, you will receive an email with the summary of the order. If the product is available, it will be shipped as soon as possible (usually within two days, anyway no later than 5 working days).

If the product requires more time (because, for example, it is finished and must be reprinted, and so the print requires a couple of days to dry), you will be notified via email of any days of delay (maximum two or three). I will send you an email telling you the date of shipment.

When I ship the item, I will send you another email with a link and a tracking code so you can track the shipment.

For deliveries in Italy, Plum Plum Creations provides for the delivery of the goods usually within 5-6 (five-six) working days from the date of shipment. 

For deliveries within the EU, delivery usually takes place within 7-9 (seven-nine) working days.

For deliveries outside the EU, delivery times can vary from 10 (ten) to 15 (fifteen) working days.

All items are securely shipped via registered mail of the Italian Post Office. The shipment can be tracked through the website of the Post Office.

The images printed by hand or painted are initially protected by a sheet of tissue paper.

Then the item is placed between two sheets of heavy cardboard and placed into an envelope padded with bubble wrap, which is sealed and on which is written the address provided by the customer.

Plum Plum Creations is not liable to the customer for any damage caused to the product by the carrier. However, if there is any damage to the delivery, please send me an email as soon as possible to info@plumplumcreations.com and we will find a solution for sure!

Yes, of course. The consumer is entitled to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Plum Plum Creations, without penalty and without giving any reason, within a period of 14 (fourteen) working days from receipt of the goods. The item –which must be perfectly intact and not damaged in any way– must be returned and shipped in conditions of safety similar to those used by Plum Plum Creations (padded envelope, protective cartons, bubble wrap, etc). Shipping costs are charged to the customer. Shipping costs are not reimbursed in any case. The refund will be made when the product(s) physically return to Plum Plum Creations.

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